Although we have policies, procedures, work instructions and contracts they may not necessarily provide a practical easy to follow work management flow. The relationship between different processes in some cases were not readily identifiable. To overcome these problems, we have been developing Process Maps to help all stakeholders engaged in Work and Service Delivery management. Our guiding principle has been to develop common maintenance delivery objectives and connecting processes and procedures.

Along the way we discovered gaps in our current documents. We also realised we had been placing unreasonable expectations on people in the absence of a defined process.

• Identify the problems (Gap analysis).
• Create a framework between procedures and processmaps.
• Stakeholder engagement and workshops.
• Build mutual understanding and consistency.
• Design your process maps to support end users.
• Strike the right balance between requirementsand simplicity.
• Protect your organisation from knowledge loss.

When I started as an apprentice I could not have imagined where my career path would take me. Progressing through the trade ranks I made the move into the world of Work Planning. What a different world that was starting as the sole Planner then building a team all against the backdrop of utilities privatisation. However, during this time I branched out into work management systems implementations, contracting bids and developing maintenance plans and standards. These extracurricular activities created a natural progression for me into Asset Management. As for the future, it's looking bright on the road to renewable energy.

Key takeaways:

• Why you need Mentors and Coaches in your career.
• Successes & Fails (Learning lessons the really hard way)
• The impacts of stress and the importance of wellbeing.