The retirement of experienced maintenance professionals is becoming the "new normal". These people have been working in the same roles for years, with so much knowledge that isn't captured or well documented.

Hear how ElectraNet handled the pending retirement of a key resource that managed the maintenance plans in their asset management system for the entire utility.

ElectraNet used a configuration management approach to record the complex details of how the maintenance plans were put together and maintained, and improved the visibility of the "maintenance plan black box" to key stakeholders. This included:

• Developing a system to record configuration that was in people's heads.
• Improving procedures and asset register to include missing information.
• Automating compliance auditing (i.e. does every asset have the correct maintenance plans assigned?)

It's never too soon to identify your key resources and what to do if they leave. Companies must accept that you won't be able to replace roles with people with the same amount of experience. But it can be a great opportunity to improve your processes.